Before contacting support
Prepare the account login, service name, destination or country, time of the problem and any visible error message.
Narayana support
Support links for Narayana SIP, VoIP, SMS, eSIM and activation users.
Use the Narayana support link when account access, SIP setup, SMS delivery, eSIM installation or SMS activation needs human help.
When to use support
Support is useful for login questions, top-up questions, SIP setup, VoIP call failures, SMS delivery issues, eSIM setup and activation questions.
Keep reports precise
A short precise report is faster than a vague complaint. Include the service, timestamp and what you expected to happen.
Details before you start
Telecom support works best when the report contains technical details. For Narayana SIP or Narayana VoIP, include the dialed destination and time. For Narayana SMS, include destination country and message issue. For Narayana eSIM, include device model and setup step. For activation, include country, service and code status.
The public support page does not ask for private credentials. Account-specific help should happen through the official support area.
Tip: start with free registration and a small €1 top-up when you want to test an exact service, destination or country.